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Product Returns/ Damaged, Warranty

Should you have a need to return goods back to Philips the following process should be followed:

1. Contact Medical Consumables Support Team in Australia: 1800 251 400 (option 3). Within 7 calendar days of receiving the delivery in an unopened, sealed and undamaged box condition.

2. Have your purchase order number / invoice number and part number(s) needing return or warranty available. This will help us reference the goods you are returning.

3. Philips will issue you with a Return Materials Authority (RMA) form with a number which will need to be fixed on the box of the goods returning back to Philips. RMA form will indicate shipping return instruction and a unique reference number

4. Depending on the reason for return, a Delivery fee and a Re-Stocking fee may be charged. (see table below).


Shipping / Handling

Restocking Fee (15% Invoice Value)

Incorrectly ordered



Received a different item instead of has been ordered



Order change



5. Upon Philips receipting delivery of the product(s) in proper condition (unopened original manufacturer packaging and seal), a Credit will be issued on your account minus any delivery and restocking fee where applicable.

6. Products received damage in transit - confirm that your order is correct, please take pictures of received condition and contact Medical Consumables Support Team within 24 hours of delivery. Our Medical Consumables Support Team will assist you with the necessary steps.


7. Products sold on this website come with warranty based on attached statements. Warranty period will start upon delivery of the Product.